Warranty Policy

1. Warranty Scope

Radiotech provides warranty support against manufacturing defects and functional failures under normal intended use. Warranty duration depends on product brand, category, and supplier terms displayed on the product page or invoice.

2. What Is Generally Covered

• Verified hardware defects under normal operating conditions.
• Product not functioning as per stated core specification at delivery.
• Dead-on-arrival issues reported promptly after delivery.
• Internal component failure not caused by misuse, liquid damage, or physical breakage.

3. Warranty Claim Requirements

• Original proof of purchase from Radiotech (invoice or order number).
• Serial number or security labels must be intact and readable.
• Product must be submitted with complete accessories where reasonably required for testing.
• Issue description, short video, or photos may be requested for initial diagnosis.

4. What Is Not Covered

• Physical damage, cracks, dents, burn marks, rust, or water and moisture damage.
• Damage due to voltage fluctuation, surge, reverse polarity, poor wiring, or improper installation.
• Damage caused by unauthorized repair, modification, or tampered seals.
• Normal wear and tear, cosmetic issues, consumables, or accessories with limited life.
• Compatibility issues with unsupported third-party equipment.
• Commercial downtime losses, indirect losses, or loss of business opportunity.

5. Warranty Resolution Options

After inspection, Radiotech may choose one of the following remedies based on technical feasibility and stock availability:

• Repair using original or equivalent grade parts.
• Replacement with the same model or nearest equivalent model.
• Store credit or refund where repair or replacement is not feasible.

6. Claim Timelines and Logistics

• Initial screening is generally completed within 2 to 5 business days after receipt.
• Final processing time may vary depending on supplier or brand service center turnaround.
• Customer may be responsible for shipping product to service point unless otherwise agreed.
• Return shipping method is selected by Radiotech based on destination and product category.

7. Data and Configuration Responsibility

Before submitting any device, customers must back up personal or business data and remove sensitive information. Radiotech is not liable for data loss during diagnosis, repair, software reset, or replacement handling.

8. Fraud Prevention and Verification

To prevent misuse, warranty requests may be declined if records indicate mismatched serial numbers, unauthorized product source, altered invoice details, or manipulated defect claims.

9. Legal Position

This policy is issued in good faith and operates subject to applicable laws of Pakistan, including relevant consumer protection obligations. Any rights available under law remain as applicable.