This policy applies to products purchased from Radiotech and shipped within Pakistan. It is designed to balance customer rights and product authenticity controls.
1. Eligible Cases for Replacement
You may request replacement if the delivered item is:
- Dead on arrival or not working as claimed.
- Physically damaged at the time of delivery (must be reported immediately).
- Incorrect item, incorrect variant, or materially different from the confirmed order.
- Missing critical parts that were listed as included in the package.
2. Return Window
- Damage, wrong item, or missing content claims should be reported within 24 hours of delivery.
- Functional defect claims should be reported within 7 calendar days unless product page states a different checking period.
- Requests submitted after applicable window may be moved to warranty channel instead of return channel.
3. Change of Mind Returns
Change-of-mind returns are generally accepted only for unopened and unused products in re-saleable condition, subject to management approval, category restrictions, and deduction of handling costs where applicable.
4. Items Normally Not Returnable
- Products with broken seals, physical tampering, missing accessories, or altered serial labels.
- Customized, special-order, or procurement-on-demand items.
- Consumables, discounted clearance items, and software or license-based goods.
- Products damaged by misuse, wrong voltage, improper installation, or unauthorized repair.
5. Return Conditions
- Original invoice, order ID, and packaging should be provided.
- All standard accessories, manuals, and included components must be returned.
- Product should be returned in safely packed condition to prevent transit damage.
- Radiotech may reject incomplete or altered return submissions.
6. Claim Process
- Contact support with order number, issue details, and visual proof if requested.
- Receive preliminary guidance and return instructions from Radiotech.
- Submit product for inspection and technical verification.
- Receive decision: replacement, repair under warranty, store credit, or approved refund.
7. Refund Policy
- Refunds are issued only where replacement or repair is not feasible, or if approved case qualifies for refund.
- Refunds are processed to original payment channel or approved bank transfer account.
- Bank settlement time may vary by channel and financial institution.
- Delivery, handling, and non-refundable payment charges may be deducted where applicable.
8. Shipping and Courier Charges
For approved defective or wrong-item cases, return shipping support may be provided as per claim type and location. For change-of-mind or non-defect returns, customer usually bears courier charges both ways.
9. Abuse Prevention
Radiotech reserves the right to deny return or replacement where claim history, physical inspection, or technical evidence indicates misuse, serial mismatch, policy abuse, or fraudulent reporting.
10. Legal Note
This policy operates alongside applicable consumer rights in Pakistan. Nothing here is intended to remove rights that cannot be lawfully excluded.